Features
See all features
All the features you need to effectively host and centralize your customer-facing modules in your customer community hub and engage your users and community members.
In-app integration
Bring your community
inside your application
Let your users view and use the customer community environment from inside your application.
federated Search
Make all your content searchable
Make all of your content and knowledge resources searchable from one environment.
Analytics
Measure community business impact
Get access to a suite of analytics about your community's performance and impact on key business objectives.
gamification
Gamify your customer community
Gamify your customer community environment with a robust gamification engine based on member voting systems. Display member levels, leaderboards, and award badges.
Channels
Redirect users to your existing modules
Easily integrate and redirect your users to your other customer facing modules that are located outside your community environment.
Use cases & benefits
How a customer community hub drives your SaaS business
Increase self-service
Increase customer self-service through peer-to-peer discussions and centralizing your resources in one hub.
Boost customer success
Drive customer success by allowing users to get better and quicker answers by communicating with one another.
Create brand advocates
Identify your most involved users, shine the spotlight on your most loyal customers, and amplify their voice.
Cultivate customer engagement
Keep your customers engaged through community discussions, product news, announcements, feature updates, resources, industry-specific value, quick answers, and events.
Make data driven product decisions
Get more in-depth product feedback, let customers contribute to your roadmap, and make data-driven development decisions with your community's data.
Increase traffic & user acquisition
Generate more leads through the valuable niche-specific discussions in your community or identify upsell opportunities with existing customers.
Alternatives
Why not just use Slack or Discord?
Launching your customer community environment on Slack or Discord will result in significantly lower member engagement.
Centralized customer modules
You can not centralize your customer-facing modules in your customer community, which leads to a lack of incentive for your users to consistently go to your community.
Core community building features
Your community posts & content will only remain searchable for 90 days (Slack), no SEO benefits, limited gamification options, a lack of post moderation functionalities, and limited community management workflows.
Low entry barrier
The community environment is not directly accessible during the moments when your users are most eager to participate in your community. Users want to be active in your community when they are using your tool in real-time or when they have just used your tool.
Analytics & business impact metrics
There is a lack of basic community performance analytics (e.g. community engagement and activity) and you can not measure the impact of your community on key business objectives, for which you launched the community in the first place.
Integrations
Connect all your essentials
Effectively adopt your customer community hub in your workflow and tech-stack.
Get in touch and let us know which integrations you need.
Sparkle