STep 1
Identify that a user is having problems
The machine learning model trained on user behaviour in your SaaS application identifies that a user is having trouble and instantly displays the most likely actions the user is trying to perform, in real-time.
Step 2
Showcase a step-by-step guide
The desired action that the user was trying to perform has been selected or entered in step 1 and a step-by-step guide has been generated and displayed.
Features
All the features in the proactive support AI widget
Highlight elements
Highlight the relevant elements from your application as the user is performing the steps.
Mark as 'Done'
After a step from the guide has been performed it will automatically be marked as 'Done'
Integrate support widget
Connect your existing customer support widget so users can still reach out and submit tickets.
Benefits
How does proactive support AI benefit my SaaS company?
Increase product adoption & onboarding rates
Forget low product adoption rates and step-by-step customer onboarding flows/pop-ups that do not get finished. Instead provide new and existing users with custom guidance whenever it is needed and increase product adoption by 28%.
Lower customer support costs
Eliminate 100% of your product-related support tickets by automatically providing the correct support and guidance inside your application, the exact moment a user experiences a problem.
Increase customer satisfaction & lower churn rates
Provide your users with a solution to their problem, the exact moment they are experiencing the problem. Users do not have to indicate anymore that they are having a problem, and with what. Increase customer satisfaction by delivering instant support and guidance for all product-related issues.
