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Proactive support AI

Provide answers the exact moment a user needs it

A proactive support AI widget that identifies when a user has trouble and immediately generates and showcases the steps the user needs to take to perform the desired action.

Proactive support AI

Provide answers the exact moment a user needs it

A proactive support AI widget that identifies when a user has trouble and immediately generates and showcases the steps the user needs to take to perform the desired action.

Proactive support AI

Provide answers the exact moment a user needs it

A proactive support AI widget that identifies when a user has trouble and immediately generates and showcases the steps the user needs to take to perform the desired action.

Screenshot of the main dashboard with gradients as background
Screenshot of the main dashboard with gradients as background
Screenshot of the main dashboard with gradients as background

STep 1

Identify that a user is having problems

The machine learning model trained on user behaviour in your SaaS application identifies that a user is having trouble and instantly displays the most likely actions the user is trying to perform, in real-time.

Step 2

Showcase a step-by-step guide

The desired action that the user was trying to perform has been selected or entered in step 1 and a step-by-step guide has been generated and displayed.

Features

All the features in the proactive support AI widget

Highlight elements

Highlight the relevant elements from your application as the user is performing the steps.

Mark as 'Done'

After a step from the guide has been performed it will automatically be marked as 'Done'

Integrate support widget

Connect your existing customer support widget so users can still reach out and submit tickets.

Benefits

How does proactive support AI benefit my SaaS company?

Increase product adoption & onboarding rates

Forget low product adoption rates and step-by-step customer onboarding flows/pop-ups that do not get finished. Instead provide new and existing users with custom guidance whenever it is needed and increase product adoption by 28%.

Lower customer support costs

Eliminate 100% of your product-related support tickets by automatically providing the correct support and guidance inside your application, the exact moment a user experiences a problem.

Increase customer satisfaction & lower churn rates

Provide your users with a solution to their problem, the exact moment they are experiencing the problem. Users do not have to indicate anymore that they are having a problem, and with what. Increase customer satisfaction by delivering instant support and guidance for all product-related issues.